Maylene Castro

Administrative & Operations Coordinator

Pampanga, PH.

About

Highly organized and results-driven Administrative & Operations Coordinator with over a decade of experience, specializing in enhancing operational efficiency and ensuring regulatory compliance, particularly within the real estate sector. Proven ability to manage complex administrative functions, including payroll, scheduling, and documentation, while expertly coordinating marketing campaigns and client relations. Adept at leveraging advanced technical proficiency to streamline workflows, optimize resource allocation, and drive seamless business execution in fast-paced, cross-functional environments.

Work

Admin 24 Seven (YRE Central)

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Real Estate Sales & Marketing Administrator

Pampanga, Central Luzon, Philippines

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Summary

Oversees comprehensive administrative, sales, and marketing support for a dynamic real estate operation, ensuring compliance and efficient client engagement.

Highlights

Managed and optimized property listings across multiple digital portals, ensuring 100% compliance with real estate regulations and enhancing market visibility.

Coordinated end-to-end marketing campaigns, including designing promotional materials and executing bulk communications, to support sales initiatives and client outreach.

Streamlined client inquiry processes and meticulously verified contractual agreements, improving resource allocation and operational efficiency.

Kuma Concrete Inc.

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Administrative Assistant

Pampanga, Central Luzon, Philippines

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Summary

Provided critical administrative and operational support, managing HR, finance, and production oversight for a concrete manufacturing company.

Highlights

Managed comprehensive payroll and HR administration for a growing workforce, ensuring accurate compensation and efficient office operations.

Supported production operations by overseeing purchasing and inventory control, contributing to streamlined supply chain management.

Generated accurate sales, VAT, and various financial reports, providing critical data for strategic decision-making and compliance.

Susie's Cuisine

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Administrative Assistant

Pampanga, Central Luzon, Philippines

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Summary

Delivered essential administrative and operational support, encompassing HR, client relations, and production coordination for a culinary business.

Highlights

Administered payroll and employee benefits, meticulously managing HR functions to support staff welfare and compliance.

Managed all incoming communications, scheduled appointments, and provided front-office support, enhancing visitor experience and office efficiency.

Coordinated production oversight, managed project timelines, and controlled purchasing and inventory, ensuring smooth operational flow and timely report generation.

Various Organizations

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Call Center Agent / Inventory Clerk / Administrative Staff

Pampanga, Central Luzon, Philippines

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Summary

Gained foundational experience in customer service, sales, and administrative support across various roles, developing core operational skills.

Highlights

Provided exceptional customer service, resolving inquiries and enhancing client satisfaction in high-volume environments.

Contributed to sales objectives by effectively communicating product information and processing orders.

Managed inventory processes, ensuring accurate stock levels and supporting efficient supply chain operations.

Education

AZE VGS Training Consultancy

Pampanga, Central Luzon, Philippines
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Master Class Australian Bookkeeping, Payroll, BAS & ITR Preparation

Courses

XERO Software Proficiency

Australian Bookkeeping Principles

Payroll Management

BAS Preparation

ITR Preparation

Trendvisory Inc.

Pampanga, Central Luzon, Philippines
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Professional Development HR Training & Development / Accounting for Non-Accountants

Courses

HR Fundamentals

Training & Development Strategies

Accounting Principles for Non-Accountants

Adamson University

Pampanga, Central Luzon, Philippines
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Undergraduate Political Science

Skills

Administrative Support

Administrative Support, Office Coordination, Organization & Scheduling, Research & Data Gathering, Multi-Tasking & Adaptability, Attention to Detail, Time Management & Prioritization.

Client & Stakeholder Relations

Customer Service & Client Relations, Client Inquiries, Visitor Support.

Financial & HR Management

Invoicing & Basic Bookkeeping, Payroll Management, HR Administration, Sales Reporting, VAT Reporting, Financial Reporting, Benefits Administration.

Operations & Project Coordination

Production Oversight, Project Coordination, Purchasing, Inventory Control, Workflow Management.

Real Estate & Marketing Platforms

Agent Box, Campaign Track, Realtair, REA, Domain, RealWorks, VautRE, Marketing Campaign Coordination, Property Listing Management, Compliance Management.

Office & Collaboration Software

MS Office (Excel, Word, PowerPoint, Outlook, OneDrive), Google Suite, Canva, Dropbox, Trello, Zendesk, ClickUp.

Accounting Software

NetSuite, Xero, QuickBooks, Odoo.